Key FactsLines for Agents

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08/05/2010 Online Claims Alerts Now Available
07/28/2010 Texas Mutual Pays $100M in Dividends
06/22/2010 New Web Pages Help You Sell Group Coverage
06/01/2010 Place New Business With Texas Mutual, Earn More Money
05/26/2010 Texas Mutual Board Approves $100M Dividend Plan
03/24/2010 New Purchasing Group Opportunity for You and Your Clients
02/25/2010 Current Special Manufacturing Program Drawing to a Close
02/19/2010 Earn a Bonus on April Business
02/15/2010 Texas Mutual Upgrades Online Payment Tool for Agents, Policyholders
01/14/2010 You Can Now Submit Policy Payments Online

2009 FactsLine archives

Online Claims Alerts Now Available

Claims alerts are the newest Texas Mutual^® online service. The new feature empowers policyholders to manage their claims more effectively.

Policyholder features
To view Claims Alerts, visit the employer gateway page. Claim activity alerts for the previous week are available on Tuesdays. Claims Alert choices:

Newly Reported Claims
Assigned Adjuster Changes
Claim Status Changes
Denial Status Changes
New Adjuster Summary Notes
Maximum Medical Improvement (MMI) or Impairment Rating Changes
Reserve Changes of $25,000 or more
Claim Recoveries (subrogation)

In addition, the policyholder can sign up to receive an email when Claims Alerts are generated.

Agent features:

Claims Alerts are generated based on preferences created by policyholders.
You can view Claims Alerts selected by your policyholders.
You will be given a summary screen that shows which policies in your book of business are receiving Claims Alerts, with drill-down features to view details.
You can sign up for a separate email to be sent when the policyholder generates Claims Alerts.

Texas Mutual Pays $100M in Dividends

Today, Texas Mutual Insurance Company began distributing $100 million in individual policyholder dividends among approximately 38,000 qualifying policyholders. The company sent you a list of your qualifying clients in advance, around July 22.

Texas Mutual has paid more than $770 million in individual dividends since 1999. It has paid about $80 million more in purchasing group dividends. Texas Mutual encourages you to use its dividend history as a customer retention tool.

Visit texasmutual.com/news/dividendhistory.shtm to review your clients’ individual dividend history, download a dividend fact sheet and get more information about dividends.

Texas Mutual notes that past dividends are not a guarantee of future dividends, and the Texas Department of Insurance must approve all dividends. The company appreciates your business and will continue working hard to earn it.

New Web Pages Help You Sell Group Coverage

Texas Mutual has introduced another powerful tool to help you sell your clients on the benefits of being a part of purchasing groups. Twenty-eight groups now have their own Web page that provides convenient access to workplace safety resources. Your clients can visit their respective home pages to:

Uncover the most common accidents for their groups, and learn how to prevent them.
Access free online videos, DVDs and other resources that apply to their industries.
Download their group safety programs.
Get best practices for preventing accidents.
Review their group dividend history.

Tell your purchasing group clients to go to texasmutual.com, click on Safety resource center, and enter their Texas Mutual^® online username and password. The system will automatically direct them to their group’s home page.

If you have clients who are not in groups but may qualify, tell them about these new safety resources, as well as the premium discount and dividend earning potential that come with joining a group.

For a complete list of purchasing groups underwritten by Texas Mutual, visit texasmutual.com/agents/group.shtm. Texas Mutual appreciates your business and will continue working hard to earn it.

Place New Business With Texas Mutual, Earn More Money

Texas Mutual Insurance Company has extended the 10 percent agent commission on new business through August 31, 2010. The additional new-business commission of 1 percent applies to policies with premiums up to $100,000 in our Cornerstone^® program. All other programs remain at the current commission levels.

Texas Mutual Insurance Company appreciates your business, and we will continue working hard to earn it. Please contact your agency representative or information services at (800) 859-5995 if you have questions.

Texas Mutual Board Approves $100M Dividend Plan

This afternoon, Texas Mutual Insurance Company’s board of directors approved the company’s plan to distribute $100 million in individual policyholder dividends. Texas Mutual anticipates distributing dividend checks to approximately 38,000 policyholders in late July. The company will send you a list of your qualifying clients in advance.

Texas Mutual has declared more than $772 million in individual dividends since 1999. It has declared about $70 million more in purchasing group dividends. Texas Mutual encourages you to use its dividend history as a customer retention tool.

Visit texasmutual.com/news/dividendhistory.shtm to review your clients’ individual dividend history, download a dividend fact sheet and get more information about dividends.

Texas Mutual notes that past dividends are not a guarantee of future dividends, and the 2010 dividend plan still requires Texas Department of Insurance approval. The company appreciates your business and will continue working hard to earn it.

New Purchasing Group Opportunity for You and Your Clients

Effective immediately, any licensed Texas agent can submit qualifying clients to the AgriComp purchasing group. The group is open to qualifying seed merchants, cotton farming gins, feed manufacturers, fertilizer manufacturers, grain elevators, hay dealers, grain dealers, feed dealers and other segments of the agriculture industry. For more information, visit texasmutual.com/agents/pr_agricomp.shtm.

Eligible class codes: 0011, 0016, 0037, 0079, 0083*, 0113, 0401, 2014, 4583, 8102, 8215, 8295, 8304*, 8350*

Benefits for you:

Generate higher premium volumes
Increase your writings
Maintain renewal stability

Benefits for your clients:

Get a premium discount
Adopt an industry-specific safety plan
Earn potential group and individual dividends

Why Texas Mutual:

Access to our online safety resource center and the largest loss prevention staff in the state
Claim professionals rated high performers by the Texas Department of Insurance
A health care network committed to helping injured employees return to work
Three teams of fraud investigators protecting policyholders’ premium dollars
Potential dividends (more than $742 million since 1999**)

*This class code has limitations. Call (800) 859-5995 for more information.

**Dividends are based on performance and are not guaranteed. The Texas Department of Insurance must approve all dividends.

Current Special Manufacturing Program Drawing to a Close

Texas Mutual’s 5 percent bonus commission on new business in class codes 3126, 3632, 3685 and 4299 is drawing to a close on February 28, 2010. As a reminder, we continue to offer a 1 percent bonus above our standard commission for all new business written in our Cornerstone® program (premium $5,000 and up) through June 30, 2010.

Texas Mutual knows you have choices in placing your clients’ workers’ compensation business. That is why we are committed to delivering unsurpassed service, competitive agent compensation and low prices for your clients.

Please stay tuned for additional special programs in the future.

Earn a Bonus on April Business

Texas Mutual is paying 12 percent commission on new-business accounts with April effective dates. The 2 percent bonus applies to policies with premium between $5,000 and $99,999.

To take advantage of the 12 percent new-business commission, get your submissions in now, and contact your underwriter to ensure a timely, competitive quote.

Please note that the bonus offer does not apply to Start accounts; special accounts, including temporary staffing and employee leasing companies; or accounts of $100,000 and more.

Texas Mutual knows you have choices when it comes to placing your clients’ workers’ compensation business. That is why we are committed to delivering unsurpassed service. Your Texas Mutual clients benefit from:

Premium discounts and exclusive safety services if they join a purchasing group
Access to our online safety resource center and the largest loss prevention staff in the state
Claim professionals rated high performers by the Texas Department of Insurance
A health care network committed to helping injured employees return to work
Three teams of fraud investigators protecting policyholders’ premium dollars
Potential dividends (more than $742 million since 1999*)

Texas Mutual appreciates your trust, and the company will continue working hard to earn it. Call (800) 859-5995 if there is anything we can do to make your job easier.

*Past dividends are not a guarantee of future dividends. The Texas Department of Insurance must approve all dividends.

Texas Mutual Upgrades Online Payment Tool for Agents, Policyholders

Texas Mutual has made it easier for you and your Texas Mutual policyholders to make payments at texasmutual.com. The company encourages you to tell your CSRs and your clients about the upgrades.

Agent upgrades
In January, Texas Mutual gave you the ability to submit direct-draft policy payments by going to the Agent Gateway page, searching for a policy and selecting the Payments action. Now, you can also submit direct-draft electronic payments for quotes. The new payment functionality is available to anyone you’ve authorized to have a Texas Mutual^® online login account for your agency:

Go to texasmutual.com, and click on Internet Quoting in the Agents section.
Enter your Texas Mutual^® online username and password, or select New User.
Click Pay for a Quote.
Select the quote from a list of your active quotes.
Complete the payment transaction by providing the requested information, including coverage effective date, deposit premium and bank account information (agency or policyholder). To protect private information, bank account information from prior payments will not be visible when making subsequent payments. Policyholder upgrades

Policyholders can now make online payments on existing and expired policies. For example, they can submit payment for additional premium that resulted from a final audit adjustment. Encourage your clients to go to texasmutual.com, select the Payments link under Employers, and enter their Texas Mutual^® online username and password.

Texas Mutual is committed to providing online services that make it easier for you and your customers to do business. If you have improvement suggestions or questions, please contact your agency representative at (800) 859-5995. Texas Mutual appreciates your business and will continue working with you to earn it.

You Can Now Submit Policy Payments Online

Texas Mutual Insurance Company has added the ability to make policy payments at texasmutual.com. You can submit a direct-draft electronic payment by going to the Agent Gateway page, searching for a policy, and selecting the Payments action.

The new payment function is available to anyone you’ve authorized to have a
Texas Mutual^® online login account for your agency.

On the payments page, enter the agency contact information, the amount of the payment, and the bank account (agency or policyholder). To protect private information, bank account information from prior payments will not be displayed when making subsequent payments.

In the coming weeks, Texas Mutual will extend the policy payment functionality to your policyholders. The ability for agents to submit online payments for quotes will also be added.

Texas Mutual Insurance Company is committed to providing online services that make it easier for you and your customers to do business. If you have improvement suggestions or questions, please contact your agency representative at (800) 859-5995. Texas Mutual appreciates your business and will continue working with you to earn it.