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Our underwriting teams, including underwriters, territory managers, large account managers and underwriting support services are unavailable until
8 a.m. CT Friday, October 3 due to an employee training.
Affected teams do not have phone service, voicemail access or email access.
Texas Mutual online services remain accessible.
Get your questions answered using our online FAQs:
employers, agents, health care providers, or injured employees.
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If you're looking to get coverage with Texas Mutual, visit our Get Started page to learn about partnering with an agent, getting a quote, and protecting your business and employees with rates at their lowest in over a decade.
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Attn: Policy Accounting
Texas Mutual Insurance Company
P.O. Box 841843
Dallas, Texas 75284-1843
Texas Mutual Insurance Company
2200 Aldrich St.
Austin, Texas 78723-3474
Attn: Claims
Texas Mutual Insurance Company
P.O. Box 12029
Austin, Texas 78711-2029
Attn: Underwriting
Texas Mutual Insurance Company
P.O. Box 12058
Austin, Texas 78711-2058
We provide to members of the public a reasonable opportunity to appear before our Board of Directors to speak on issues within the company's jurisdiction. Email publicaffairs@texasmutual.com and include details about the issue you would like to speak about.
We take our commitment to serving you very seriously. If you have a complaint or a concern regarding a Texas Mutual service or process, we want to hear from you. Call us at (800) 859-5995 or email information@texasmutual.com
You also may take your complaint to the Texas Department of Insurance (TDI) or another appropriate state or federal agency. To file a complaint with the TDI, call (800) 252-3439 or write TDI, Consumer Protection, MC 11-1A, P. O. Box 149091, Austin, TX 78714-9091.
Visit the latest news to see updates from Texas Mutual. For media inquiries, email marketing@texasmutual.com.