July 5, 2017

At Texas Mutual, we are committed to our policyholder owners that trust us to take care of their employees and their businesses when the unexpected happens. With constantly evolving technology all around us, that commitment extends into the online services we provide as well.

We recently upgraded our systems to provide better service, streamline our billing process, and improve our technology so that we can add future enhancements. We’ve been talking about these enhancements the last few weeks and while the changes are mostly behind the scenes, there are some you’ll notice when you login to texasmutual.com. Login now to see the enhancements yourself, or take a look at our quick recap of the changes below.

  • You’ll see an updated gateway with better navigation to the features you use most often.
  • You’ll also find a new billing and payments page with the ability to schedule payments and see payment history, account history, and invoices (for those currently on installment billing, and all other policyholders upon renewal in the new system).

Once your policy renews in the new system, you will also see:

  • A new Payroll Reporting Online system (for those enrolled in online payroll reporting).
  • You may notice that you receive fewer invoices, as our new system consolidates transactions into regularly scheduled invoices.
  • Billing from a policy-level approach to an account-level approach. Payments will be applied to the oldest charge first to reduce the risk of cancellation.
  • If a payment isn’t received by the invoice due date, a late fee of $10 will be assessed.
  • An insufficient funds fee of $30 will be assessed if payments are reversed due to insufficient funds.

On our end, these changes were planned and tested over the last few years, but will have very little effect on how you do business with Texas Mutual. We are happy to bring these changes to make our systems more efficient and user-friendly, allowing us to offer even better service, now and in the future. You can read more detailed information about these changes here.

We are here if you have any questions about these system enhancements at (800) 859-5995.