October 25, 2023

Texas Mutual names VP of claims and Houston operations

We’re excited to announce the promotions of two current Texas Mutual employees to vice president. Peppia Sherrouse has been named as Texas Mutual’s new vice president of claim operations. Peppia was promoted to this role after serving as the vice president of regional operations in Houston for nearly five years. She is succeeded by Chris Dowling, who has served as a territory management specialist in Austin since February 2020.

Peppia first joined Texas Mutual in 2013 as a senior manager of regional claims. She has nearly 30 years of combined experience in the workers’ compensation insurance industry across multiple states and maritime jurisdictions. At Texas Mutual, she has spearheaded many efforts to support Houston’s economy and community, including a claims apprenticeship program.

Peppia has received a leadership award from Texas Mutual for her commitment to enhancing employee growth and for developing a customized approach to meet the needs of employees in each department of the Houston region. As the vice president of claim operations, she will oversee daily activities of claim operations for the organization, helping to ensure exemplary customer service and effective leadership.

Chris first joined Texas Mutual in 2018 as a senior territory manager where he maintained and strengthened relationships with key agency partners. During his time at Texas Mutual, he has established a track record of generating results, influencing change and building community relationships.

As vice president of regional operations in Houston, he will coordinate and direct all regional office operations. He will also continue to foster customer and community relations to expand the company’s presence in the greater Houston area. Chris brings with him 13 years of experience in insurance and a wealth of industry knowledge in developing people and fostering strong relationships, making him an ideal addition to lead the Houston regional team.

We look forward to seeing them take on these new roles and furthering our commitment to taking care of Texans. Read the full press release here.